Main Duties ? Answer calls, screen and transfer calls to the relevant unit/person ? Take and relay messages ? Provide information to callers ? Resolve telephonic queries where possible ? Deal with queries from the public and stakeholders ? Receive walk-in visitors and clients ? Confirm reason for visit and call relevant employee to accompany person to the venue/office ? Receive mail and parcels, sign for receipt if applicable ?  Liaise with Records Unit and relevant employees regarding the collection of parcels at the reception ? Develop the weekly reports ? Assist the Housekeeper with printing of meeting schedules ? Ensure that the reception area is kept clean and tidy ? Assist the Public Relations and Communication unit with other duties as assigned by the supervisor

Enquiries: HCM at (012) 030 0775/36. Interested persons may visit the Umalusi website: www.umalusi.org.za (careers) to view the full job advertisements. 

To apply, log in to the following direct website: umalusijobs.mcidirecthire.com. 

Umalusi is an equal opportunity and affirmative action employer, and all appointments will be made in accordance with the organisation’s Employment Equity Plan to promote its representativity (Coloured, Indian, and White males or females and people living with disabilities are encouraged to apply).

Correspondence will be limited to shortlisted candidates only. Umalusi reserves the right not to appoint. Failure to attach the CV (excluding supporting documents) will disqualify your application.

The closing date for applications is 02 September 2026 at 16h00.

Required Skills: ? Strong computer skills ? Knowledge of Batho Pele principles and practices of basic office management ? Telephone etiquette ? Ability to manage the telephone/calling system ? Experience in working on a switchboard ? Knowledge of education and training environment and NQF Levels.

Additional Advantage: ? At least one year of relevant experience as a receptionist or as a call centre agent ? Customer service or call centre related qualification.

Requirements: ? National Certificate (Vocational), National Senior Certificate, Senior Certificate or equivalent National Qualifications Framework (NQF) Level 4 qualification.

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